Monday, November 9, 2009
Not-So-Moral Victory
I think in every post I’ve written, I acknowledge, to some degree, that all I do is bitch and moan and persistently see the glass half empty and I try to justify that by claiming this is some kind of therapy. Friday though, oh man…it doesn’t matter how big of a baby you think I am, you have to have some respect from where I’m coming from on this one regardless if you’ve never served a single drink in your life. Let me draw it out for you…
First off, I’m hung over. Like Freshman Year hung over. Oh top of that, have you ever woken up in the morning, and start looking around in a semi-still-kinda-drunk haze, slowly realizing you’re not in your house but for some reason get the ‘this room seems oddly familiar’ kind of feeling only to roll over and see your ex-kinda-girlfriend/friend-with-benefits-which-you-ended-a-year-ago-because-she’s-fucking-bonkers laying next to you? Well, that was how Friday started. Somehow, it only went down from there.
First table I get, 12 soulless, sorority, trust-fund babies. From an untrained eye, this would be an amazing thing; pretty girls with lots of daddy’s money. However, girls such as this have not gotten to become such horrible human beings without feeling like everyone around them is below them (ie ME) and they’re entitled to, well, everything. I know what I’m dealing with going in, so I strap up and prepare for battle because I know it’s going to be a hard one.
I kid you not, as I’m IN the process of placing the FIRST round of drinks down, Prada McFaketits is already complaining she needs a refill on her water and verbalizes her anger about it. It only got worst from there. I honestly cannot even go into meticulous detail because it genuinely makes me too irate to recall the entire incident, but I’ll leave you with this one specific. The blondest one of the group literally, yes *LITERALLY* started crying when her French fries were touching her prime rib sandwich because she asked for them on a separate plate. I wish I was creative enough to make this shit up, but I’m not. It’s obvious this is one of those tables which are fishing. They’re fishing for something to be wrong or to complain about so they can get *something*. The short and the end is they talked to three different managers a total of seven times, complaining about anything physically possible, and ultimately getting an entire $379 bill comp’ed.
One of my staff members was outside smoking a cigarette as the pack leaves and witnesses the entire lot of them laughing and high fiving one another as they stroll bye, deducing the whole charade was an act to get an entire free meal. Like I said I can’t make this stuff up.
Backtracking, I think I lied earlier when I said I had a moral victory this weekend. What I should have said was I had an immature, resentful, unsanitary victory this weekend. Let me clarify… People in the service industry really, really look out for one another. So, when 12 spoiled brats waste an hour and ten minutes and $379 worth of food and drinks by putting on a charade so they can get their kicks off getting a comp’ed meal, it’s not a good idea to walk to the bar across the street. We know that bar. We have friends at that bar. Our friends at that bar, they have cell phones… and they loved your story.
Don’t fuck with the people who serve your food or make your drinks.
I wish I was kidding.
I’m not creative enough to make this shit up.
Monday, November 2, 2009
Those were the days...
With most of my past posts I normally blog about a common quark or one of the ins-and-outs of the service industry that are, at the least, entertaining or humorous to anyone regardless if they’re in the industry or not. This week, I guess I’m more purposing a question which can only be answered by those who have personally weathered the shit storm that is tending bar or waiting tables.
I’m conscience of the fact that I do little more than just persistently bitch about the negative aspects of tending bar on these posts. The long hours, the constant bullshit, the smells, the sights…I arguably hate everything about bartending. I took the last nine days off, however, so I could catch up on school work and study for midterms. My first shift back was Saturday for Guavaween. As surprised as you may be to read this, I’m equally if not more surprised to write it; I was wicked stoaked to get back there. I wasn’t really sure why either. Bills are paid for next month, so I knew it wasn’t a financially driven motive. It honestly scared me a little bit that I was excited to get back behind there to pour another Goose and Red Bull for Chip McStripped-Shirt and his cronies. It really got me to thinking.
There’s a number of responsibilities, jobs, and activities we all had growing up which we whole-heartedly despised but anytime we murmured a word under our breath about how fucking lame it was, somebody older than always reiterated how we’d miss it when we were older. For me, it was double secessions for soccer. The last six weeks of summer, the hottest weeks of July and August, Coach Lepore dragged us out of bed at 7 am so he could run us for countless miles in unbearable heat only for us to take a two hour lunch break and come back to the fields at 2 pm to run the *same* drills we had executed just hours earlier. Back then, I hated that man, I hated those drills, I hated soccer. I literally laughed in the faces of LHS alumni who claimed we’d miss ‘these days.’ How on Earth would I miss going to bed at 10 oclock in the middle of the summer so I could wake up, run four miles, run drills, force fed *anything* for lunch because I was already on the brink of exhaustion, run drills, throw up, and then work out for another three when I could be smoking a lot (like a LOT) of pot, drinking stolen beer with my best friends, and simply doing nothing…like you *should* be doing during summer vacation? You know what I have to say to those pretentious, dickhead alumni now? I miss it. I miss it a lot.
As I said with my first post, I can see the light of the day in the sense that I know I won’t have to be slinging drinks for too much longer. Hopefully, within the near future, I’ll be an actual responsible, contributing member of society. It makes me think how I will look back on these days. Will I only remember the pitiful attempts at humor and stench from the nine gallons of Aqua Di Gio Chip McStripped-Shirt is wearing? Or will it be one of those memories I look back at and just hope to God Marty McFly and Doc will come tearing up my driveway in the Deloraen any second so they can take me back to those moments, the moments I genuinely miss, even for just a one single night?
Monday, October 26, 2009
Storytelling
Monday, October 19, 2009
Like I’ve acknowledged in prior posts, I’m usually a pretty miserable son of a bitch in my ramblings here. The thoughts and ideas I have scrambling my brain midshift make it to this page as a form of therapy for me so I don’t commit an unhonorable form hari cari (I’m pretty sure that’s an oxymoron) as I’m pouring another Mich Ultra to Pecs McGoo because “I’m on Atkin’s… Watchin’ my carbs, brah.” I normally feel a sense of relief the second I start jabbering away at my keyboard. I think my subconscious knows that all the horrible garbage I’ve just witnessed and tucked up and away during my nine hour shift of slinging drinks will soon be released out of my head and on to a page… kind of the same way that monstrous, gargantuan inmate from the Green Mile used to literally suck the evil out of people. Tonight my aggravation took on a whole new form I’ve never dealt with prior.
The short and the end is that I’m pretty miserable as it is as I walk on shift. I know I need to make X number of dollars and I can quickly conclude that’s not going to happen because of the weather. It’s just simply too cold. Realizing this, I say brief prayer to the service industry Gods for a quick, painless shift (and by that I mean dumping three shots of Jameson and Bailey’s in my Dunkin Donuts Great One). I should have realized at the time that karma’s already stacked against me so nothing of the sort was possible.
See, when it’s wicked slow like tonight, you run into a couple of problems. For one, you’re standing around doing nothing but thinking about how much money you need to be making but aren’t. Then when somebody *finally* walks up, there’s no escaping them. When you engage a guest when it’s busy and he starts talking about how (insert mindless topic you have no interest in whatsoever here), its very easy to give the illusion you’re interested for a few moments and then use any number of excuses (greeting a new table, checking food in the kitchen, ringing in drinks on the computer, etc) to slither away. When it’s one on one, like tonight, you’re friggin trapped man. It’s doesn’t necessarily have to be a bad thing, only having the one guest to entertain and to talk to. It’s just that Murphy’s Law always kicks in when it’s just that one dude.
99.8% of the time it you’re tending bar on a night the tumbleweeds are rolling in the distance and you’re entertaining one guest an hour, that single guy is always a depressing individual. He’s not depressing in the sense of “Oh, I just came home and found my wife banging the pool boy…and we don’t even own a pool.” He’s always depressing in the sense that he’s a ‘regular’ at the bar you work at, you see him *literally* every shift you work, and he offers the same mindless banter time and time again.
To those outside the industry, that may not seem that bad at all. You don’t realize, however, what a toll that takes on you as an individual. You first start to realize that this guy is, in all honestly, probably at your work more than you are and he’s not even paid to be there. You realize this guy has the same stock stories, jokes, and anecdotes he recycles ever two months. Most importantly, you realize how this guy has been coming up to see you, sucking back his Dewars on the rocks, for over two years and not once have you ever heard about his wife, son, daughter, niece, nephew, or job for more than maybe a minute. Nothing.
He probably spends six or seven hours a week in your vicinity and has never once cared to talk about something you or I would deem important or of value. The author of Waiter Rant, who only goes by the alias of The Waiter so his guests don’t know his actual identity, touched on the same topic. He said “It’s unfortunate. It’s unfortunate these people have almost no connection to the outside world. Their lives, dreams, hopes, and ambitions only come to life within these walls. The second they pay their tab and walk out our door, they are instantly nothing again.” He’s referring to the same sadness I see shift after shift. The depressing fact that so many people’s individual significance is dependant on the burnt out, scruffy haired, pot smoking college student who is paid to pour his drinks and listen to him literally talk about nothing.
THAT was my night tonight. The most ironic part about it… right now, this second… I wish he stayed for a few more rounds…babbling about the trade he made for Hines Word in his fantasy league so his teams weekly score would be that much higher…and then his tab would have been that much higher…and then my tip would have been that much higher…and then I’d have the money to buy that bag and I’d be that much…better.
Tuesday, October 13, 2009
More specifically, I’m referring to the inevitable response the average reader (those NOT in the service industry warfront) must have after getting through three or four of my grumblings; “If everyone sucks so badly and your job blows this hard, find a new one!” Absolutely the standard response I would have if I heard or read someone saying the same thing with the same tone over and over and over. There are few things I should be more specific about, on a personal level, in order to accurately refute that statement.
First and foremost, I’m persistent in referring to my job, and all others like it, as a warfront because the two share so many similarities. Like most other soldiers, I’m not here because I want to be, I’m here because I have to. Putting myself through college, there are few, if any, other job opportunities which can offer straight cash (and lots of it) on a nightly basis…aside from selling drugs or yourself on Nebraska Ave… and I’ve tried both. I learned very quickly that I’m not nearly as cute as I’d like to think AND if you smoke your entire product, you literally cannot make ANY money. I never took economics so I don’t really understand the specifics behind it either, but just trust me on this one.
Second, I’m really not as miserable as I come off. My ramblings are simply a therapeutic caricature of myself. Don’t get me wrong, I can’t count how many times I’ve had one of ‘those nights’, only to go to bed swearing I going to find a new job in the morning. Like most occupations, you no longer reserve the right to free speech as defined in the constitution. Yah, I* could* say everything that’s marinating in brain as nine more Cosmopolitans clog up my service printer because the Sex and the City movie is opening upstairs, but I’d be looking for a new job before the opening credits even rolled if I did. This place here, I can let out just enough to keep me from shot gunning the bottle of bleach under the dish sink the next time I hear “Yo CHIEF! Seven more Jager-bombs for me and my boys...and more Jager than bomb… hook it up, aiiiiiight?”
Lastly, I’ve got a percentage of douche-bagginess running through my veins, as I think we all do. Because of this, it is in my nature to crack on anyone who carries themselves in an embarrassing manner and usually have no idea they’re doing so. Peoples Exhibit A: my 10th grade high school year book photo, where I’m sporting frosted tips and a wicked clever “Eager Beaver Lounge" Abercrombie tee shirt
I bring all this up to explain the why I’m so miserable. I acknowledge that at the end of the day, I don’t have the right to pass judgment on anyone in the way I do. I get that. That’s not really what I’m attempting to do. Basically, night after night, shift after shift, drink after drink, I’ve taken in a lot…and unfortunately, a lot of the same thing over and over. Witnessing people when they’re at their most primitive, unsophisticated state does something to you on the long wrong. It literally is gut wrenching to persistently watch these shameless acts, deprived of any self-respect, in an attempt to get laid or impresses your boss, or whatever. It’s fatiguing to enable people to act in such a sad manner after a prolonged period. These embarrassing displays I see in people time and time again literally make me sad. No joke, it makes me feel bad for humanity in general, because if THIS is the general public, the people voting to help direct our country, it baffles me that we’ve lasted this long. I share my pessimistic views in the hopes that others out there can read it and identify….and if they can and understand everything I’m writing about, at least then I know I’m not alone on this crazy train.
Tuesday, October 6, 2009
Karma: 1 - Sal Paradise: 0 (and a kick in the junk)
Along the same theme of subconsciously critiquing every element of every new bar or restaurant you patron, you find yourself profiling the specific types of guests who enter your bar. When I say that, I don’t simply mean in a prejudice or racist way at all. Granted there are individuals who personally do that, but it’s already a given that anyone that racist in this day and age is already a d-bag, so we don’t need to waste any of our time on them. The profiling of which I’m referring to holds true to the vast majority of bars and restaurant of the same class. Here, for a couple of examples:
The Grandma/Grandpa: A staple for lunches at most places. Usually travels in packs, normally the ‘gals’ from Wednesday nite Bridge or the West Chester Knitting Association. Service normally includes 104 refills of iced tea and constant restocking of Splenda packets on table. Reason for avoidance: still under the impression that a $2 tip will suffice on any bill (regardless of amount) as long as the server is given the verbal tip (“I just wanted to let you know what an amazing job you did. You were fantastic!) Most all servers will back up the fact that formal praise of a job well done after the duration of a meal, more times than not, leads to gratuity of <10%.>The $30,000 Millionaire: The still wet behind the ears, UT or Bentley finance graduate who is taking out his new, experienced work peers or the wicked hot intern who he’s trying to impress because she’s the only one with less experience than him at the office. This guy really blows because he loves to talk the talk and then walk the walk, per say, by ordering the most expensive shots and drinks and insists on picking up the rather large bill. Normally, that is a great sequence of events because a large bill normally equals a large tip…but not for this guy. Reason for avoidance: His main goal is to impress everyone…except the bartender. His entry level position barely gives him enough financial freedom to pick up the tab, so subsequently, skimps on the tip every time. He can usually be spotted by being the youngest of a group of CEO-looking businessmen. Keep an eye out for JC Penny suits with the price tags mistakenly still attached from when he bought it a week ago, when he got the job.
The Stripped Shirt Guy: No need to elaborate on this guy. He’s already been dogged on in past posts, with more to come in the future I’m sure. Simply the epitome of a douche bag.
The reason I bring up the profiling of guests is that I’m personally guilty of doing so as much as any other server or bartender. I had done so in a shift this past week, when a group of Grandma’s walked in to the patio. Naturally, I tired to pull a server out from the main dining room to take them, but nothing doing. Like clockwork, I refilled tea after tea and entertained story after story about grandsons and granddaughters. As the conclusion of their meal neared, I offered to split up their check, as there were five women eating together, and the chattiest catty of the group said there would be no need as she would be treating all of the other gals. I didn’t think much of it, as getting screwed on one large bill is equally as shitty as getting screwed on five smaller bills. As I dropped the one check off to Marie, I would later find out her name to be, she complimented me on my service and how I reminded her of her grandson in Gainsville, who also goes to school. I took this to be the final nail in the coffin. ‘The Gals’ all said their goodbyes and thanks as they left and I reluctantly picked up the bill-fold after busing their table…
Forty-two dollars. FORTY-TWO DOLLARS on a tab of $102 with a hand written note which read “Good luck in school! Thank you so much again (-: Here’s a little extra for books!”
Arguably the best tip I’ve ever gotten in all my years of slinging drinks and waiting tables, and to think, thirty minutes before I was trying to pawn them off on some server. I have never *ever* received a tip that high in percentage and felt SO shitty in my life.
Karma must be involved here in one of two ways:
I was the dick who automatically profiled these women as the stereotypical Grandma’s I’ve dealt with in past experiences and ultimately ended up being SO in the wrong, I’ve got some shitty karma coming my way.
OR
Because I tried to throw these nice older women to someone else, me feeling wicked shitty after receiving a 41% tip is karma’s way of kicking me in the junk and telling me I’m an asshole.
I’d *like* to believe that my feeling so bad in the aftermath of receiving such generous offer is all the wrath karma is going to throw my way and all my ad karma is said said and done…but I’ve been around to witness the luck I usually get…and from my past experiences…damn…I’m fucked.
You guys have any input?
Tuesday, September 29, 2009
One of *those* nites (The Perfect Shit Storm)
In nature, a Perfect Storm is a number of exceedingly different variables all developing in a very specific fashion, at the same time, to inevitably produce all the ingredients needed to create the most intense weather phenomenon possible (or just some shitty movie with George Cloney and Marky Mark post-shitty rap career). In the service industry, one of *those* nites follows in the same fashion, theoretically. Obviously not producing any sort of natural phenomenon, one of *those* nites is the equivalent of a Perfect Storm but in the sense that a Perfect Shit Storm is the end product. I’ll take the liberty to walk you through the initial makings of one of *those* nites so as they’re forming, you may be able to spot them and deter it from fully developing.
Usually, one of *those* nites starts as soon as you walk through the door. The new girl, who just started bartending with you guys, has just worked the lunch shift (because those are predominantly slower) so she can get a hold the ropes and the ins and outs of this particular restaurant. Because she’s new, the bar is trashed because she’s been weeded for the last two hours. Granted she only sold $300, she doesn’t know where anything is and subsequently shit gets thrown everywhere while shes trying to catch up. So, instead of getting yourself prepared for your shift that nite, you’re too busy cleaning up and straightening everything back to normal, which usually takes a hour or so to do.
Some sort of sold out event is crucial to the foundation of a Perfect Shit Storm. The logic in this is that the event will enviably let out, filling up the entire bar and restaurant in a matter of 5 minutes, leaving 100 people all looking for something at the same time. Now, because you’re still busy cleaning up after the rookie from lunch, you’re not even prepared for a normal dinner rush. Also, an interesting phenomenon happens to people when they travel in packs, filling up a bar post-show or post-event. Some sort of mob mentality forms and every individual person loses the ability to think logically all together. It’s almost amazing. Even though I’m sure a large portion of these crowds are somewhat intelligent, most even being college graduates, they no longer can process basic common sense. For example, Johnny McDaytrader understands the complex influence of the latest government reform concerning carbon emissions on 3rd quarter profits for the biodiesel automotive market,yet he can’t understand why his mojito is going be a couple of minutes even though he literally just say down with 90 other people ordering drinks at the same time.
Tuesday, September 22, 2009
Apology letter to The Stripped Shirt Guy
As the first to apologize, let me be the first to tell you not to get too down on yourself, it is not your fault. It’s a little known fact, but douche-baggery is a classic example of nature dictating personality in the debate of Nature vs. Nurture. Its scientifically proven that the douche bag tendencies are embedded in your DNA. You’re born a douche bag, you’ll die a douche bag. Look at _____(update later... Steven Sagal? Joe Francis?), for example.
There’s a few things you’ll need to truly understand so you don’t get too down on yourself. It’s not your fault you have equal parts blood, Red Bull, and Axe body spray running through your arteries. In addition, its instinct and not social training to why you feel the animalistic necessity to greet anyone you’ve ever met, friend or foe, boss or potential step-father, whoever, via formal fist bump (i.e. dubz, dapz, poundz, whichever sad nickname pluralized by the letter Z.)
I was not sure if anyone covered this part already, so I’ll reiterate because I’m worried about you. It’s so important that you know it’s not your fault you can’t get a job now just because ‘they’ say it wasn’t from ‘an accredited university.’ You showed me the degree you printed after you passed your last online test. I’ve SEEN it hanging in the Bro Zone, framed in the backside of the garage, just left of the foos ball table. Granted, you majored in physical education and canine psychology, but it’s still a degree! Shit, you printed me one for my birthday.
Granted we’re not arguing any of the smart, long term investments you made to increase your ‘awesomeness’… we all think the 8” plasma screen you have spewing from your console (which is *necessary* to display the latest Black Eyed Peas video as it blares entirely too loud from the speakers), the borderline-pimp-esque-but-just-a-scootch-too-small 17 ½ in. rims, and the oh-so-clever brass Truck Nutz you have hanging from the rear bumper of the 2005 Ford Explorer you’re leasing is all ‘wicked killer’ too, but there’s something we should have told you earlier. This one is our bad…
Well, you remember that ‘crazy, psycho, bitch’ you knocked up a year ago after feeding her chocolate martinis and Washington Apples all night at Hyde Park CafĂ©? Well apparently that shithead kid eats like three times a day, and still shits his pants, so unfortunately you may need to start catching up on some of the child support payments. I know man, bullshit.
Listen, I hope you’re starting to feel a little better. Like I said, I’m really sorry for the bad wrap you got from one silly viral video. That video portrays you as so one sided. I personally know there SO much more douche bag there than you get credit for.
Thursday, September 10, 2009
Her and I
Anywhere from 40-60 hours a week, I put on the show...and I hate it. I have put on my little dancing monkey suit, slapped on my fake smile, laughed at the saddest, most played out attempts at humor and anecdotes, enthusiastically responded like a wide eyed puppy when referred to as 'Chief', 'Boss', 'Hoss', 'Slick', 'Homie', and basically any other pretentiously condescending nickname a drunk happily slurs my way because he can't remember my real name for far, far too long. This place, here...this is my oasis away from all that...and if you've never been on the 'other side', it's extremely hard, if not impossible, to understand this fact but...the view from here is nice. I’ll get explain more in a moment…
I've been a solider is the service industry warfront for a solid nine years. I started in high school, working in a local independent pizzeria when I was a junior. I originally just viewed it as an excuse to get out of the house a few nights a week and a good way to make some extra cash to buy pot. Very quickly, I realized the one aspect of the service industry that is simultaneously the most amazing advantage and also its most tragic downfall; you can make a lot of cash…very quickly. Unfortunately, I knew this when I started college and hopped from restaurant to restaurant from bar to bar, working, paying my way through school and rent and bills. Given, she (the industry) has been good to me in that sense, but we have a love-hate relationship, like that pussywhiped buddy of yours that keeps getting back together with THE SAME GIRL even after she just banged half the cast of I Love New York, Season 2 because they were at Macdittion’s Saturday. Don’t get me wrong, you ‘like’ that girl, she’s bad ass to party with on the weekends, but it you kills you every time you see your buddy crawl back to her because you know he’s miserable and he’s even said himself he doesn’t want her for the rest of his life. Well, that’s how kind of how her and I are, but were more like a summer fling. I planned on using her for what I need, then come August, I gasta move on baby, I’m sorry. This fling I’ve got going was supposed to put me through school so I can get a real big boy job, lasting no more than 4 years, 5 tops. Well, unfortunately (a lot of this is her fault by the way), I’m on the Van Wilder, 9 year plan. Around my second or third junior year, I had a brilliant idea to change majors with only 7 classes left, so our summer fling lasted much longer than I had ever hoped for…and now, I can’t shake this bitch.
Well, I can see graduation in the mere distance so it finally feels like August again. I thought I was bitter and burnt out on slinging drinks and dealing with obnoxious drunks before, but now with the end goal in sight, I’m on a whole new plane of resentment. Obviously, for job security, I can’t comment about the shitfaced quarks and pitiful performances I witness while I’m working. Here however, this place, this is mine, this is my escape, this is my oasis from all that. This is the one medium I can utilize as an outlet to keep me from wigging out the next time I hear someone order deep fried cider wings (with extra blue cheese, of course), extra crispy calamari, a bowl of beer cheese soup, and a Diet Coke to drink, because ‘I’m on a diet.’ The absurdities about people in general I’m forced to realize behind the bar have driven me as close to insanity as I ever would like to be. My only hope is to share them with you guys so at least somebody can take joy in my misery.